Strategic Priorities to 2025


Maintain homes to a high standard

  • Deliver consistently high-quality response maintenance services
  • Tenants gain more control over repairs, especially through technology
  • Invest in creating beautiful environments that help tenants thrive


Provide exemplary housing and support services

  • Provide sheltered tenants with effective housing support to help them thrive
  • Improve efficiency of re-lets process to maximise occupancy and income
  • Pioneer new and more financially viable ways of providing housing support


Build beautiful homes

  • Meet ambitious new build targets of at least 220 new homes over five years
  • Build variety of homes to meet wide range of needs and increase surpluses
  • Pioneer a new generation of ‘HAPPI’ homes for older people


Deliver social and environmental change

  • Develop asset management strategy outlining a path to ‘Net Zero’
  • Procure for social value as well as cost and quality
  • Help limit and mitigate climate change, and support nature across our estate


Run our business effectively

  • Review pay, conditions, and hybrid working so we are an attractive employer
  • Streamline governance processes to ensure effective strategic leadership
  • ‘Tell our story’ and advocate for older people, high quality housing and support