Routine Repairs

Alpha is responsible for the maintenance and many of the repairs to your home. However, as tenants, you also have a duty to maintain your home in a decent condition and try to repair minor faults yourself.

Our Maintenance team provides 24 hour service, supported by our response maintenance contractors and Radius Connect 24. Depending on the urgency of any issue, repairs will usually take between 24 hours and 20 days to complete.

In addition to routine repairs, Alpha completes extensive planned improvements to keep our homes in good condition. For tenants with particular needs, we also provides aids and adaptations for tenants, based on recommendations from Occupational Therapists.

When routine repairs are requested, our Maintenance team will assign them to one of three categories:

• Emergency - Repairs are carried out as soon as possible and within 24 hours where there is the risk of serious injury or loss of life, or serious damage to a home.
• Urgent - Repairs should normally be completed with four working days to stop either a problem getting worse or affecting other people. Appointments are made for these repairs.
• Routine - Repairs should normally be completed within 20 working days, as the issue is not considered highest priority or to pose to pose any danger. Again, appointments are made for these repairs.

Occasionally, before repairs can be carried out, we may need to arrange a survey to assess exactly what needs to be done. If there is structural damage to a building, it may need to be monitored for a period of time to see if it is safe. In serious cases like these, target times are not set for completing the repairs but they will be carried out as quickly as is reasonably possible.